Managed Services | Ongoing Support & Optimization

Managed Services tiers

Essential — from $5K/month

Business-hours senior engineer support, 4-hour critical response SLA, monthly performance reviews, monitoring of up to 5 services, weekly digest of incidents and resolutions. Includes patch management, dependency updates, and quarterly security review.

Professional — from $15K/month

24/7 monitoring with on-call rotation, 1-hour critical response SLA, named senior engineer assigned, weekly performance reviews, monitoring of up to 20 services, quarterly architecture review. Includes performance tuning, capacity planning, and continuous compliance monitoring against SOC 2 / ISO 27001 controls.

Enterprise — custom

Dedicated team of senior engineers, 15-minute critical response SLA, custom SLAs per service, weekly executive reporting, full DevSecOps pipeline ownership, multi-region disaster recovery, and a fractional CTO for technical strategy. For platforms with regulated workloads (HIPAA, PCI DSS, FedRAMP) or seven-figure cloud spend.

What's included in every tier

• 24/7 monitoring with PagerDuty / Opsgenie integration
• Security and compliance baseline (vulnerability scanning, patch cadence)
• Performance optimisation and cost engineering for AWS / Azure / GCP
• Continuous improvement backlog reviewed every sprint
• Senior engineer responding — never a tier-1 ticket queue
• Weekly invoices on actual hours worked, not retainer fictions

How we differ from MSPs

Traditional MSPs run break-fix tickets through junior queues. Scalexa Managed Services means a named senior engineer who knows your stack, owns your runbooks, and ships improvements between incidents — not just patches them. Same engineers who built or refactored your platform stay on to operate it.

Common engagements

Post-launch managed support after a build or refactor; takeover of a legacy platform from an acquired company; ongoing operations for SaaS platforms with growing user bases; long-term partnership for non-tech-first companies that need a senior engineering function without hiring one in-house.