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Managed Services
Your platform, run by the senior engineers who know it. Monitoring, incident response, patching and ongoing development, with response times agreed in writing.
Scalexa's managed services are for CTOs and founders who need their platform run properly without building a full operations team. If you have a live product with paying customers and nobody senior watching production at 3am, or an internal team stretched across too many systems, we take that weight off.
The problem with most outsourced support is distance: a ticket queue staffed by people who have never seen your architecture. When something breaks, the first hour is spent explaining the system.
We assign senior engineers only, each with 25+ years of engineering experience, and the same engineers stay on your platform. They know your code, infrastructure and history, so they can fix problems rather than escalate them.
What we do
A managed service is tailored to each platform, but usually covers these areas.
Infrastructure operations
We run your cloud infrastructure day to day: capacity, backups, patching, upgrades and cost control. Dartera's auto-scaling AWS platform with active/passive failover and CDN is one we built and support.
Monitoring and incident response
We set up monitoring and alerting that reflects how your business actually fails, then respond when it fires. Response times and on-call cover are agreed up front.
Ongoing development and maintenance
We keep shipping: bug fixes, dependency upgrades and the features on your roadmap. For Know Your Lemons we took over and continue to maintain and enhance their mobile app and website.
Security maintenance
We keep access controls, secrets and dependencies in order and review new risks as the platform changes, so security doesn't decay between audits.
Production support and stabilisation
We take on platforms that need stabilising before they can be maintained. We stabilised and restructured a live platform for Prepape before moving into ongoing production support.
How we work
1. Free 30-minute call
You talk to a senior engineer, not a salesperson. We ask about the platform, the stakes and the deadline, and tell you honestly whether we are the right fit.
2. Paid scoping
An Architecture Assessment or Code Audit produces a written diagnosis, a prioritised plan and a realistic time and cost range. We don't do free estimates because they reward over-promising.
3. Delivery
The engineers who scoped the work build it. You get weekly billing on actual hours, a weekly summary of what was done, and code in your own Git organisation from day one.
4. Handover or ongoing support
Every engagement ends with documentation, runbooks and a recorded walkthrough. If you want us to stay on, we move to team extension or a managed service.
Managed services start with an onboarding period where we document your system, fix anything urgent and agree the scope of cover. After that you get a weekly summary of what was done and weekly billing on actual hours, with no retainer you have to grow into.
You can scale cover up for launches and down in quieter periods, and you can stop at any time. All access, code and documentation remain yours.
Engagement models
Project
A defined outcome with a clear end: a new platform, a migration, an audit or a rescue. We start with paid scoping so the estimate is grounded in your real code and infrastructure, then bill weekly on actual hours worked.
Team extension
One or more senior engineers join your team, work in your repositories and rituals, and take ownership of a slice of the roadmap. You can scale up, scale down or stop at any point, with no long notice periods.
Managed service
We run and evolve the platform for you week by week: monitoring, patching, incident response and continuous improvement, with a named senior engineer who knows your system.
Response times
Response times written into your contract
Continuity
The same senior people every week
Flexible cover
Business hours or 24/7, priced to suit
Comprehensive Managed Services
Everything you need to keep your AI and cloud infrastructure running smoothly
24/7 Monitoring & Alerting
Continuous infrastructure and application monitoring with intelligent alerting to catch issues before they impact your users.
- Real-time performance dashboards
- Automated incident detection
- Custom alert thresholds
- Multi-channel notifications
Security & Compliance
Proactive security management with continuous vulnerability scanning, patch management, and compliance monitoring.
- Vulnerability assessments
- Security patch automation
- Compliance reporting (SOC2, HIPAA, GDPR)
- Threat detection & response
Performance Optimization
Ongoing optimization of your AI models, infrastructure, and applications to ensure peak performance and cost efficiency.
- Model retraining & tuning
- Infrastructure right-sizing
- Cost optimization analysis
- Performance benchmarking
Continuous Improvement
Regular updates, feature enhancements, and technology upgrades to keep your systems modern and competitive.
- Quarterly technology reviews
- Proactive upgrades
- New feature implementations
- Technical debt reduction
Dedicated Support
Expert support team available when you need them, with guaranteed response times and deep knowledge of your systems.
- Named support engineers
- Priority incident response
- Monthly health reviews
- Direct Slack/Teams access
Reporting & Analytics
Comprehensive reporting on system health, performance metrics, and business KPIs with executive-ready dashboards.
- Custom KPI dashboards
- Trend analysis reports
- Capacity planning
- ROI tracking
Flexible Engagement Models
Choose the level of support that matches your business needs
Essential
Core managed services for stable production systems
- 8x5 monitoring & support
- Monthly health reviews
- Quarterly optimization
- Standard SLA (4hr response)
Professional
Enhanced support for business-critical applications
- 24/7 monitoring & alerting
- Weekly performance reviews
- Proactive optimization
- Priority SLA (1hr response)
- Dedicated support engineer
Enterprise
Full-service partnership for mission-critical systems
- 24/7 monitoring with NOC
- Continuous optimization
- Custom SLA (<15min response)
- Dedicated engineering team
- Executive business reviews
- Innovation roadmap planning
Part of Our Complete Delivery Process
Managed Services is the final step in our proven delivery methodology. From discovery to ongoing operations, we're with you every step of the way.
See Our Full ProcessPlatforms We Run Day to Day
Long-running engagements where we own reliability, security, and delivery.
Frequently Asked Questions
Ready to Get Started?
Book a free 30-minute discovery session with our senior engineers to identify quick wins and show you what's possible.